Customer Success Lead

hace 4 semanas


Madrid, Madrid, España SAP A tiempo completo

We are seeking a highly skilled Customer Success Lead to join our team at SAP. As a key member of our Value Management team, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments.

Key responsibilities will include:

  • Align with customer on strategic priorities and value drivers.
  • Establish the bridge between customer's strategic value drivers & how SAP Signavio can support delivering those.

Additionally, you will:

  • Drive Value Preparation activities.
  • Identify Value Potential · Discover potential initiatives leveraging SAP Signavio.
  • Accelerate Value Delivery · Drive Value workshops with the customer with focus on pattern & root cause identification.
  • Coordinate Value Realization & Monitoring · Establish a clear monitoring & target realization methodology with the customer.
  • Support Value at Scale · Provide continuous feedback to Product & Engineering to enhance the product & increase adoption at our customers.

Requirements for this role include:

  • 5+ years of Business Consulting experience (beyond technical implementation) and experience in Value Management / Advisory (development of process improvement value cases and realization of value at scale).
  • Practical experience in Continuous Improvement and Lean/Agile methods and process expertise (e.g: P2P, O2C, Operate to Maintain, H2R) with clear value outcomes shown in previous engagements.
  • Deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining Expert knowledge on process automation, mining, and management technology (SAP Signavio or competitor solutions), its implementation, application, and usage for continuous value creation.
  • Experience in Client Relationship, Stakeholder and Change Management Project Management Experience, being able to drive different project portfolios across customers, from a value realization standpoint.
  • English Fluency is a must –German language is a plus.

SAP is a purpose-driven and future-focused company with a highly collaborative team ethic and commitment to personal development. We believe in unleashing all talent and creating a better and more equitable world.


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