Customer Success Professional

hace 3 semanas


Madrid, Madrid, España Cisco A tiempo completo

Critical Role in Customer Success

As a key member of the Cisco team, this Customer Success Specialist role is a critical position in driving customer adoption and business value. CSSs are subject matter experts in their aligned product or architecture, working closely with customers to increase product awareness, share best practices, and drive software adoption and business value.

Key Responsibilities

  • Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption and business value
  • Utilize deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements
  • Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations
  • Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth
  • Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities
  • Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges

Requirements

Mastery of Relationship Management, Account Handling, and Soft Skills

Industry Certifications and Extra Language

Location

Remote Work Arrangement

Cisco

EMEA

Cisco Solutions

Customer Success

EMEA Region

Industry Certifications and Extra Language

Cisco Solutions

Customer Success

EMEA Region

Industry Certifications and Extra Language

Cisco Solutions

Customer Success

EMEA Region

Industry Certifications and Extra Language

Cisco Solutions

Customer Success

EMEA Region

Industry Certifications and Extra Language

Cisco Solutions

Customer Success

EMEA Region

Industry Certifications and Extra Language

Cisco Solutions

Customer Success

EMEA Region



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