Customer Success Professional
hace 3 semanas
A dynamic role in which you will serve as the primary point of contact to develop strong customer advocates at all levels of the organization. Responsible for customer communications and conflict resolution, defining success with customers through understanding their business and/or IT problems. Work with other SAS stakeholders to develop a comprehensive adoption plan incorporating various content, events, email, social media, and innovative campaign approaches.
Key responsibilities include building reports and analytics to provide key business insights for data-driven decision making, leading or assisting with gathering CSM requirements for new and ongoing projects or requests for supporting systems or artifacts. Documents the Customer Success Plan with the customer and sales teams, shares the plan with sales, Professional Services, and CIS. Monitors Customer Success through metrics and other measurements.
Requirements include previous experience in a similar role within the technology industry, ideally a bachelor's or master's degree in a technical or business subject, or equivalent qualification. Knowledge of Data Management, Analytics, and AI is essential. Understanding of SAS and/or the banking industry is a significant advantage. Design and implement customer success plans, have a tailored approach to each customer, and be fluent in English and Spanish.
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