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Senior Customer Success Professional
hace 1 mes
About the Job
The Customer Success team at SAS is seeking a Senior Customer Success Professional to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions.
Key Responsibilities:
- Develop strong customer advocates at all levels of the organization (IT to user to Exec) to enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution.
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data-driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.
Requirements:
- Previous experience in a similar role within the technology industry, for example, Customer Success Manager, Customer Advisor, Program Manager, etc.
- Ideal qualifications include a bachelor's or master's Degree in a Technical or Business subject, or equivalent qualification.
- Knowledge of Data Management, Analytics, and AI (Artificial Intelligence).
- Understanding of SAS and/or the banking industry will be a distinctive advantage.
- Fluent in English and Spanish.
- Good written, verbal, and interpersonal communications and organizational skills.
- Ability to work and learn independently and as a part of a team.
About SAS
At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.
