Customer Success Principal

hace 1 mes


Madrid, Madrid, España Accelya A tiempo completo
Customer Success Role

Accelya is seeking a Principal Customer Success professional to cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers' desired business outcomes, leading to strong renewals, retention, and growth opportunities.

Key Responsibilities:
  • Develop customer success plans and monitor/report performance and customer health.
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Be a customer advocate, capturing customer feedback, reporting requests to respective teams, and identifying opportunities for improvements.
  • During onboarding, ensure that customers are properly trained and educated on product usage.

Requirements:
  • Establish effective collaborative relations with other departments within the business unit or external organizations.
  • Excellent communication skills with the ability to make compelling presentations to an audience of diverse and senior business stakeholders.
  • Understanding of complex and lengthy sales cycles and how to create achievable milestones and deliver meticulous follow-up.
  • Must be strategic, flexible, tenacious, and results-oriented.

About Accelya
Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale.

  • Madrid, Madrid, España Hubspot A tiempo completo

    Customer Success Manager Job DescriptionWe are seeking a Multilingual Principal Customer Success Lead to join our Strategic Accounts team. As a key member of our organization, you will be responsible for delivering high-value marketing, sales, and services strategy solutions to our Enterprise clients.Your Key Responsibilities:Deliver as needed service to our...


  • Madrid, Madrid, España Hubspot A tiempo completo

    Key Responsibilities:Deliver high-value marketing, sales, and services strategy solutions to our top-tier customers in the DACH market.Work closely with the Strategic Accounts team to identify customer needs and develop tailored solutions to drive business growth.Requirements:Fluency in German and English.Experience working with large organizations (200+...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    Customer Success AssociateThe ideal candidate will be responsible for managing our customers' journey at Mapp Digital, ensuring their experience with our products and services is seamless and driving long-term account satisfaction and growth.Key Responsibilities:Create and execute customer success plans to drive customer adoption and retention.Work closely...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Onetrust A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OneTrust. As a key member of our customer-facing team, you will be responsible for driving customer adoption and ensuring the successful implementation of our platform.Key ResponsibilitiesManage a team of Customer Success Consultants to ensure seamless customer...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleAt Empresa Reconocida, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the team proactively engages with customers to maximize the value they receive...


  • Madrid, Madrid, España SS&C Technologies Holdings A tiempo completo

    Job OverviewSS&C Technologies Holdings is seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager.The successful candidate will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers, identifying opportunities for growth and...

  • Customer Success Manager

    hace 1 semana


    Madrid, Madrid, España Red Hat Software A tiempo completo

    About the RoleThe Customer Success Executive will serve as a trusted advisor to customers, helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services.Key ResponsibilitiesEstablish a trusted adviser relationship with customer key stakeholders, aligning Red Hat's activities to the customer's...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Meetfrank A tiempo completo

    About the RoleThe Manager of Customer Success is a key position within our organization, responsible for leading a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base. This role will drive customer adoption, value, outcomes, retention, growth, and advocacy, while fostering strong customer relationships.We are...


  • Madrid, Madrid, España Mercell A tiempo completo

    About this roleMercell is on a mission to revolutionize public procurement. As a Customer Success Professional, you will be part of the Customer Success team delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions. This role will work with customers in the private sector, suppliers delivering...


  • Madrid, Madrid, España Sas A tiempo completo

    A dynamic role in which you will serve as the primary point of contact to develop strong customer advocates at all levels of the organization. Responsible for customer communications and conflict resolution, defining success with customers through understanding their business and/or IT problems. Work with other SAS stakeholders to develop a comprehensive...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    About the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    About the Role: We are seeking a highly skilled and motivated Associate Customer Success Manager to join our team at Mapp Digital. As a key member of our Customer Success team, you will be responsible for ensuring the continued growth and success of our customers through exceptional customer service, strategic account management, and proactive issue...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Sinch A tiempo completo

    We are seeking a highly skilled Customer Success Manager to join our team at Sinch, a leading Customer Communication Cloud company.As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with exceptional support and guidance throughout their journey with our platform.Key responsibilities include:Own...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    **Customer Success at Mapp Digital**Key ResponsibilitiesThe Customer Success Associate will be responsible for managing the customer journey at Mapp Digital. This includes ensuring a seamless experience for customers, driving adoption of our product functionality and services, and providing routine product support. The Customer Success team is the primary...


  • Madrid, Madrid, España SAS A tiempo completo

    About the RoleThe Customer Success team at SAS is seeking a highly skilled Sr. Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions.Key ResponsibilitiesDevelop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic partnership.Key Responsibilities Develop and execute customer success plans to ensure customer satisfaction and...


  • Madrid, Madrid, España Mapp Digital A tiempo completo

    **Mission Critical Role for Digital Marketing Success**The Associate Customer Success Manager will be the primary interface for our most strategic customers' inquiries, building trusted advisor relationships and ensuring Mapp's retention and growth.Key responsibilities include creating customer advocates, understanding digital marketing strategies, and...


  • Madrid, Madrid, España Cisco A tiempo completo

    Critical Role in Customer SuccessAs a key member of the Cisco team, this Customer Success Specialist role is a critical position in driving customer adoption and business value. CSSs are subject matter experts in their aligned product or architecture, working closely with customers to increase product awareness, share best practices, and drive software...

  • Customer Success Lead

    hace 6 días


    Madrid, Madrid, España Sinch A tiempo completo

    Sinch is a leading Customer Communication Cloud company that empowers businesses to deliver exceptional customer experiences across various channels, including messaging, voice, and email. With a global presence of over 150,000 customers, including top tech companies, we're committed to revolutionizing the way businesses interact with their customers.We're...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM...