Customer Success Principal
hace 1 mes
Accelya is seeking a Principal Customer Success professional to cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers' desired business outcomes, leading to strong renewals, retention, and growth opportunities.
Key Responsibilities:
- Develop customer success plans and monitor/report performance and customer health.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Be a customer advocate, capturing customer feedback, reporting requests to respective teams, and identifying opportunities for improvements.
- During onboarding, ensure that customers are properly trained and educated on product usage.
Requirements:
- Establish effective collaborative relations with other departments within the business unit or external organizations.
- Excellent communication skills with the ability to make compelling presentations to an audience of diverse and senior business stakeholders.
- Understanding of complex and lengthy sales cycles and how to create achievable milestones and deliver meticulous follow-up.
- Must be strategic, flexible, tenacious, and results-oriented.
About Accelya
Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale.
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