Multilingual Principal Customer Success Lead

hace 4 días


Madrid, Madrid, España Hubspot A tiempo completo

Customer Success Manager Job Description

We are seeking a Multilingual Principal Customer Success Lead to join our Strategic Accounts team. As a key member of our organization, you will be responsible for delivering high-value marketing, sales, and services strategy solutions to our Enterprise clients.

Your Key Responsibilities:

  • Deliver as needed service to our Enterprise customers with the goal of retention and growth.
  • Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot.
  • Consult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoption.
  • Build deep relationships that turn your customers into power users and evangelists of HubSpot.
  • Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
  • Travel onsite to deliver strategic consulting engagements, as needed.

Requirements:

  • A personal investment in helping customers succeed.
  • Experience working with large organizations (200+ employees).
  • Fluency in German, Dutch, or a Nordic or CEE language + English.
  • A proven track record of measurably impacting your customers' results with HubSpot.
  • Experience with creative problem solving and change management.
  • Experience with cross-team customer advocacy.
  • An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.

We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.



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