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Customer Success Manager Lead
hace 1 mes
Are you passionate about delivering exceptional customer experiences and driving business growth?
Cobee is a compensation & benefits company that is using new technologies to disrupt this big market traditionally dominated by big incumbent players. We're looking for a talented Customer Success Manager to scale & lead our support functions.
Key Responsibilities:
- Setting, building, and implementing the strategy for the Customer Success department
- Defining and managing KPIs and SLAs
- Leading weekly meetings with your teams to track performance
- Collaborating with the product department to define the necessary changes to reduce incidents and increase NPS
- Developing policies to make your team self-sufficient and serve as an escalation point for more critical issues
- Mapping customer journey from onboarding through the full customer lifecycle
- Building a world-class onboarding process for all customers
What We Offer:
- Extraordinary projection
- The best benefits in town, of course Paid flexible benefits (meals, transportation, nurseries, etc.), paid health insurance, paid training courses, and more
- Great offices located in the center of lovely Madrid
- Flexible remote working and schedule
- Healthy working culture in a young and talented atmosphere
