Business Development Manager for Customer Success

hace 1 día


Madrid, Madrid, España Sinch A tiempo completo

Sinch is a leading provider of Customer Communication Cloud solutions, empowering businesses to deliver exceptional customer experiences across multiple channels. With over 150,000 customers worldwide, including top tech companies, we offer a unified platform that enables personalized communication and engagement.

Role Overview

As a Business Development Manager for Customer Success, you will play a pivotal role in driving customer adoption, retention, and growth. Your primary responsibility will be to ensure seamless onboarding, effective product utilization, and continuous value delivery to our clients.

Key Responsibilities
  • Owning the complete customer lifecycle, from onboarding to expansion and renewal
  • Driving faster time-to-value and enhancing overall customer experience
  • Understanding customer objectives and translating them into actionable outcomes
  • Fostering strong relationships with customers to advise on best practices and identify upselling opportunities
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years' experience as a Customer Success Manager in a Tech or SaaS company
  • Fluency in Spanish and English (Italian is a plus)
  • Strong relationship-building and collaboration skills
  • A proven track record of driving customer success and growth
Benefits

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on location and experience. Additionally, you can expect:

  • A flexible work environment that supports work-life balance
  • A comprehensive benefits package, including health and life insurance
  • Opportunities for professional growth and development
About Sinch

We are a global company composed of people from diverse backgrounds and cultures. Our mission is to empower businesses to deliver exceptional customer experiences through innovative communication solutions. If you share our passion for customer success and growth, we encourage you to apply.


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