Customer Success Manager

hace 2 días


Madrid, Madrid, España Unit4 Nv A tiempo completo

**Company Overview**

Unit4 Nv is a leader in empowering people in service organizations with innovative Enterprise and Business software solutions. Our mission is to deliver intuitive software that changes the way people work, allowing them to focus on meaningful high-value tasks.

**Job Summary**

We are seeking a highly skilled Swedish and/or Norwegian-speaking Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building. As a key member of our team, you will leverage business outcomes by realizing value on the fundamental reasons our customers purchased our solutions.

**Responsibilities:**

  • Streamline the interaction between the customer and Unit4 Nv, creating a tailored customer journey to deliver a value-added customer experience.
  • Establish regular cadence with customers to measure progress against the Customer Success Plan and identify new wanted outcomes in cooperation with the Account Manager.
  • Be the customer advocate, working tirelessly in their best interest to maximize business outcome and value realization based on their business and processes understanding.
  • Serve as the primary contact in solving complaints and addressing service or product issues.
  • Develop and provide annual or quarterly business reviews with C-level executives, practitioners, and other management with your customers.

**Requirements:**

  • Excellent communication and relationship management skills, with fluency in Swedish and/or Norwegian, as well as English (verbal and written).
  • Experience with ERP or SaaS companies is a plus.
  • Takes high degree of ownership over work.
  • Clear communicator with professional presence, empathy, and enthusiasm.
  • Ability to lead through influence and trust.
  • Technically literate and familiar with customer engagement technologies, best practices, and trends.

**Benefits & Salary:**

Our competitive salary for this position is $120,000 per year, making it an attractive opportunity for those looking to grow their career. Additionally, you will have access to comprehensive benefits, including health insurance, retirement plan, and paid time off.

**About Us:**

At Unit4 Nv, we empower people in service organizations to deliver a better people experience. Our solutions transform work and help our customers thrive. If you are passionate about delivering exceptional customer experiences and driving business value, join our team today


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