Customer Success Manager
hace 1 semana
About the Role
We are seeking a highly skilled Customer Success Manager to join our Landbot team. As a Customer Success Manager, you will be responsible for ensuring that our customers get the most out of using our product.
Key Responsibilities:
• Plan, execute, and iterate Customer Retention strategies to ensure financial health.
• Respond to incoming requests for assistance via email, chat, and video call from Managed Accounts.
• Report customer feedback/issues to departments such as Product, Finance, Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.
Customer Onboarding:
• Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.
Customer Engagement:
• Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
Retention and Growth:
• Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.
Product Adoption:
• Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.
Relationship Management:
• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.
Upsell and Cross-sell:
• Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot.
Requirements:
• A customer-first, positive and energetic attitude.
• Technology and SaaS experience.
• Knowledge and passion for no-code technology and infrastructure.
• Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders.
• Capacity to work independently and use appropriate judgment in decision-making with a results-driven orientation
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