Customer Success Operations Manager

hace 2 días


Madrid, Madrid, España Cobee A tiempo completo

About Cobee

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Cobee is a fast-growing SaaS company that aims to revolutionize the employee benefits industry. Our mission is to provide a personalized and engaging experience for employees, helping them get compensated at work.

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Role Overview

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We are looking for a Customer Success Operations Manager to join our team in Madrid, Spain. As a key member of our Customer Success department, you will be responsible for delivering a high-quality post-sales experience to our SME customers.

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Your primary objective will be to lead the relationship with our SME customers, becoming their go-to person for any queries or concerns. You will work closely with our HR partner to develop long-term relationships through consistent and proactive communication, identifying customer needs and building engagement.

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In this role, you will have the opportunity to:

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  • Proactively seek ways to enhance customer health scores, identifying opportunities within the scope of Customer Success and beyond.">
  • Consistently provide feedback to Product on client needs.">
  • Collaborate with the sales team to maximize sales opportunities.">
  • Provide account-specific operational and technical support for different levels of accounts via email and phone.">
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Requirements

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To succeed in this role, you will need:

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  • 2-3 years of Customer Success or Key Account Management experience with a strong focus on cross-selling.">
  • Excellent communication skills in Spanish and English.">
  • Demonstrated experience in dealing with a large amount of accounts.">
  • Proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.">
  • Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).">
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Why Choose Cobee?

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We offer a unique work environment that values excellence, sustainable growth, and non-hierarchical innovation. Our team is committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute.

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As a Customer Success Operations Manager at Cobee, you can expect:

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  • A competitive salary of €60,000 - €80,000 per annum, depending on experience.">
  • Paid flexible benefits, including meals, transportation, nurseries, and paid health insurance.">
  • A specific budget for training and professional development.">
  • An opportunity to work with a talented team of professionals who share your passion for customer success.">
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Language: English



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