Customer Operations Director
hace 1 semana
About Virtuagym
Virtuagym is a fast-growing company that requires a new face to complement our team. As Customer Operations Manager, you will be the owner of our CS tech stack and all operational-related workflows/designs.
This is a full-time remote position from Spain, where you will work for our global teams.
What this role looks like
As our Customer Operations Manager, you act as the face of CS Ops to deliver mutual value for our managers/teams, clients, and our business by focusing on and ensuring an optimized and efficient operation, where our employees can perform at their best.
You play a key role in driving efficiency, digitalization, and automation with the goal to deliver the right value through the right resources.
You are part of a diverse and international CS team where Customer Success works closely together with multiple other departments to ensure that as many client employees as possible successfully use Virtuagym.
You will closely collaborate with our customer success management team and will represent customer operations and work together with our Heads of Service/Onboarding and Director of CSM.
Your Key Responsibilities
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