Director of Technical Operations

hace 24 horas


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo
Technical Operations Director - Competitive Salary

We are collaborating with a top fintech company based in Madrid to find a skilled Technical Operations Director. The ideal candidate will have experience leading global technical support or operations teams.

About the Role

This is an exciting opportunity to shape the future of a rapidly growing fintech platform as a key member of our team. As a Technical Operations Director, you will oversee the design and implementation of a global support strategy aligned with organizational goals.

Key Responsibilities:
  • Develop and lead a high-performing, customer-focused global technical support team.
  • Enhance customer satisfaction and loyalty by delivering exceptional support experiences.
  • Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards.
  • Continuously refine support processes and workflows to improve efficiency and effectiveness.
  • Use data and analytics to identify trends, assess performance, and make informed decisions.
Requirements:

To succeed in this role, you should possess:

  • Native/fluency in English with strong proficiency in both written and spoken communication.
  • Proven experience leading global technical support or technical operations teams.
  • In-depth understanding of support methodologies and industry best practices.
  • Strong ability to solve complex problems and make sound decisions under pressure.
  • Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk.
What We Offer:

Competitive salary: €65,000 per year, flexible working arrangements, comprehensive benefits package, and opportunities for professional growth and career advancement.



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