Director of Technical Operations
hace 24 horas
We are collaborating with a top fintech company based in Madrid to find a skilled Technical Operations Director. The ideal candidate will have experience leading global technical support or operations teams.
About the RoleThis is an exciting opportunity to shape the future of a rapidly growing fintech platform as a key member of our team. As a Technical Operations Director, you will oversee the design and implementation of a global support strategy aligned with organizational goals.
Key Responsibilities:- Develop and lead a high-performing, customer-focused global technical support team.
- Enhance customer satisfaction and loyalty by delivering exceptional support experiences.
- Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards.
- Continuously refine support processes and workflows to improve efficiency and effectiveness.
- Use data and analytics to identify trends, assess performance, and make informed decisions.
To succeed in this role, you should possess:
- Native/fluency in English with strong proficiency in both written and spoken communication.
- Proven experience leading global technical support or technical operations teams.
- In-depth understanding of support methodologies and industry best practices.
- Strong ability to solve complex problems and make sound decisions under pressure.
- Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk.
Competitive salary: €65,000 per year, flexible working arrangements, comprehensive benefits package, and opportunities for professional growth and career advancement.
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