Director of Operations

hace 1 mes


Madrid, Madrid, España Mandarin Oriental Hotel Group Limited A tiempo completo

Job Description:
The Director of Operations is a strategic leader responsible for overseeing the overall operation of the hotel, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:
- Develop and implement hotel-wide strategies to meet and exceed guest expectations while providing a return on investment to owners.
- Lead the Rooms, Spa, Food & Beverage, Engineering, and Security operations, implementing operational standards and maintaining their upkeep.
- Collaborate with the Executive Committee to develop and execute business plans, focusing on operational efficiency and guest satisfaction.
- Direct and ensure the success of preventive maintenance programs in all areas.
- Establish and manage the annual CAPEX plan and budget with the Director of Engineering.

Requirements:
- Proven track record as a Hotel Manager or similar position with experience in operational leadership.
- Strong strategic thinking, problem-solving, and decision-making skills.
- Excellent communication, coaching, and mentoring abilities.
- Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.

About Us:
Mandarin Oriental Hotel Group Limited is a global luxury hospitality brand known for its oriental heritage and unique sense of place. With 30 hotels and residences in 20 countries, we offer unparalleled service and luxurious accommodations. As a member of the Jardine Matheson Group, we are committed to delivering exceptional guest experiences and driving business growth through innovative strategies and operational excellence.

Compensation:
$120,000 - $180,000 per year, depending on experience and qualifications.



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