Technical Field Operations Director
hace 3 semanas
HashiCorp, Inc. is seeking a highly skilled Technical Field Operations Director to lead our customer success efforts in Madrid, Spain. As a member of our Technical Field Operations leadership team, you will be responsible for building and managing a new team to ensure the successful adoption of our solutions by our customers.
About the Role:
- You will be responsible for defining customer success plans during the sales process, establishing onboarding and enablement plans, and supporting customers' deployments of first and additional use cases.
- You will collaborate with our TFO Geo functional leaders to support their organizations and functions through this shared services hub.
- You will provide guidance on business decisions during implementation from a technical perspective on issues such as performance, scalability, reliability, and security.
About You:
- You have 3+ years of people management experience in implementation, customer support, customer success, or sales engineering. People and program management experience are must-haves.
- You have at least 5 years of experience in a customer-facing role/customer success role.
- You have at least 3 years of experience as a manager of managers of technical teams.
What We Offer:
We offer a competitive salary, estimated around €120,000 per year, depending on your experience. We also offer excellent presence, strong written and verbal communication skills, fluency in English and at least one other major European language, and an upbeat, passionate, and unparalleled customer focus. Fluency in French, German, Italian, or Spanish is a plus.
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