Technical Services Director

hace 2 días


Madrid, Madrid, España Johnson Controls A tiempo completo

At Johnson Controls, we are seeking an exceptional Technical Services Director to lead our Special Hazards team in EMEA. As a key member of our organization, you will be responsible for managing a team that provides technical support, training, and field services to customers across the region.

About the Role

This is a senior leadership position that requires strong technical expertise, excellent communication skills, and the ability to drive business results. You will work closely with our Commercial Operations & Technical Services Director to develop a future-state strategy for FSP Technical Services in EMEA.

Key Responsibilities
  • Manage a centralized technical services team, working as a single unit with our territory technical teams to ensure seamless communication and alignment.
  • Develop and implement individual development plans to increase functional performance, focusing on translating organizational goals into actionable tasks and specific action items.
  • Coordinate daily operations within the department, including handling expenses reports, costs, and monitoring technical support levels provided by the team.
  • Develop technical knowledge within the group and throughout the EMEA organization, ensuring product pull-through resulting from technical services.
  • Create and implement relevant training services content, meeting market requirements for live training sessions, e-learning, and webinars.
  • Monitor training revenue, pricing, and handling by Sales via ERP and Data Warehouse System.
  • Drive design and field services revenue, monitoring product pull-through resulting from these services, and developing clear processes and tools for predefined design and field services.
  • Provide and coordinate design and field services activities, setting, monitoring, and reporting progress on project planning, and leading or attending overall project meetings to ensure sufficient progress and resources.
About You

We are looking for an experienced professional with a strong background in technical services, training, and team management. Your expertise should include:

  • Strong technical knowledge of special hazards products and systems.
  • Excellent communication, leadership, and interpersonal skills.
  • Able to translate technical concepts into business outcomes and drive results.
  • Familiarity with ERP and Data Warehouse Systems.
What We Offer

As a member of our global team, you will have access to:

  • An attractive salary package: estimated salary $120,000 - $180,000 per year (based on location and experience).
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a diverse and talented team, driving innovation and excellence in the industry.

Johnson Controls is a global leader in building technologies and solutions. With over 105,000 experts in more than 150 countries, we deliver outcomes that matter most – optimizing building performance, improving safety, and enhancing comfort.



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