Technical Services Director

hace 1 día


Madrid, Madrid, España Johnson Controls, Inc. A tiempo completo

Job Overview

We are seeking a highly experienced and skilled Technical Services Director to lead our Special Hazards Technical Services team in EMEA. The successful candidate will be responsible for managing the team's activities, including product training, technical support, field services, and audit for customers and internal business functions.

About the Role

This is a challenging and rewarding opportunity to develop and lead a multi-skilled team to deliver market-leading levels of technical support to our customer base. You will work closely with the Commercial Operations & Technical Services Director to develop a Future State Strategy for FSP Technical Services in EMEA.

Key Responsibilities

  • Manage the local technical services group and translate organisational and functional goals into individual tasks and specific action items for team members.
  • Create and implement individual development plans to increase functional performance.
  • Select, recruit, and develop talent to build a high-performing team.
  • General coordination of daily continuity within the department, including handling and signing off expenses reports.
  • Monitor and manage the technical support level provided by the team.
  • Develop technical knowledge within the group and throughout the EMEA organisation.

Requirements

To be successful in this role, you will need:

  • Significant experience in technical services management, preferably in a similar industry.
  • Proven ability to lead and motivate teams to achieve high-performance targets.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.

Benefits

As a member of our team, you can expect a competitive salary of $120,000 per annum, plus a range of benefits including health insurance, retirement savings plan, and opportunities for professional development.

Location

This role is based in [location], with regular travel required throughout EMEA. We offer a dynamic and supportive work environment, with a strong focus on collaboration and innovation.



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