Technical Consultant: Expertise in Financial Services
hace 1 semana
About Swift:
We are a leading provider of financial messaging services, supporting the global financial community with our innovative solutions.
Our team of experts operates in various markets, delivering high-quality consulting services to clients worldwide.
Role Summary: As an Associate Financial Services Industry Consultant, you will be responsible for supporting and delivering technical or business consulting services to our clients.
Main Responsibilities:
- Coordinate for Care Services delivery as detailed in the Advanced Support and Care Services Catalogue
- Deliver technical assistance aligned with Care deliverables
- Assist clients with product upgrades, patches, and new releases
- Document and resolve technical problems, escalating to higher support tiers when necessary
- Provide expert advice and technical solutions tailored to the client's specifications
- Collaborate with clients to understand their technical requirements and business needs
- Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, drive customer satisfaction
- Contribute to team knowledge sharing and continuous improvement initiatives
Requirements:
- University degree in Computer Science or IT related fields, or equivalent experience
- 2-5 years' experience within the area of technical account management, technical support or pre-sales
- Strong knowledge of SWIFT products, services and solutions
- Technical skillsets on operating systems (AIX, Linux or Windows Server), servers, and networking
- Good troubleshooting skills on IT product issues and OS issues
- Strong multitasking skills, excellent communication and interpersonal skills
- Customer Centric to develop client relationship and account management
What We Offer:
- A competitive salary of approximately $85,000 per year
- A dynamic work environment with opportunities for growth and development
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The freedom to be yourself and reach your full potential
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