Technical Consultant: Expertise in Financial Services

hace 1 semana


Madrid, Madrid, España Swift A tiempo completo

About Swift:
We are a leading provider of financial messaging services, supporting the global financial community with our innovative solutions.
Our team of experts operates in various markets, delivering high-quality consulting services to clients worldwide.

Job Description:

Role Summary: As an Associate Financial Services Industry Consultant, you will be responsible for supporting and delivering technical or business consulting services to our clients.

Main Responsibilities:

  • Coordinate for Care Services delivery as detailed in the Advanced Support and Care Services Catalogue
  • Deliver technical assistance aligned with Care deliverables
  • Assist clients with product upgrades, patches, and new releases
  • Document and resolve technical problems, escalating to higher support tiers when necessary
  • Provide expert advice and technical solutions tailored to the client's specifications
  • Collaborate with clients to understand their technical requirements and business needs
  • Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, drive customer satisfaction
  • Contribute to team knowledge sharing and continuous improvement initiatives

Requirements:

  • University degree in Computer Science or IT related fields, or equivalent experience
  • 2-5 years' experience within the area of technical account management, technical support or pre-sales
  • Strong knowledge of SWIFT products, services and solutions
  • Technical skillsets on operating systems (AIX, Linux or Windows Server), servers, and networking
  • Good troubleshooting skills on IT product issues and OS issues
  • Strong multitasking skills, excellent communication and interpersonal skills
  • Customer Centric to develop client relationship and account management

What We Offer:

  • A competitive salary of approximately $85,000 per year
  • A dynamic work environment with opportunities for growth and development
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The freedom to be yourself and reach your full potential


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