Field Operations Director
hace 1 día
We are currently seeking an experienced and highly motivated Field Operations Director to lead our field engineering teams. As a key member of our leadership team, you will be responsible for establishing the strategic vision for our field operations, ensuring high service standards, and overseeing the efficient delivery of field services.
This is a unique opportunity to join a dynamic and mission-driven organization that values innovation, safety, and customer satisfaction. As our ideal candidate, you will have extensive experience in operations management, process optimization, and leadership, with a proven track record of building and leading high-performing operations teams.
Key Responsibilities:
- Set Direction for the Field Operations Team: Establish the strategic vision for Axionova's field operations, ensuring high service standards, and oversee the development and implementation of policies and procedures.
- Optimize Field Operations Efficiency: Identify opportunities to automate field processes and increase operational efficiency, manage resource allocation to balance workload across multiple tasks, and resolve escalations quickly and effectively.
- Enhance Tools and Systems: Work with product and operations teams to improve tools that assist with scheduling, reporting, and data analysis, and advocate for system improvements that empower field engineers to self-serve for routine needs.
- Provide Insight on Field Service Improvements: Collect and analyze data from field operations to identify opportunities for improvement and increased efficiency, communicate findings and provide actionable feedback to the organization, and refine services to enhance customer experience.
Skillset:
Our ideal candidate will possess:
- Extensive Experience in Operations Management
- Proven Track Record of Building and Leading High-Performing Operations Teams
- Process Optimization Focus
- Attention to Detail and Analytical Thinking
- Empathy and Strong Communication
Estimated Salary: $110,000 - $120,000 USD per annum (dependent on qualifications, experience, and geographic considerations)
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