Customer Success and Operations Manager
hace 4 días
XM Cyber, a leading hybrid cloud security innovator, is seeking an exceptional Customer Success and Operations Manager - Spain to lead our customers' journey to successful adoption, operationalization, and value realization of our platform.
About the Role- We are looking for a seasoned professional with 3-5 years of experience in SaaS companies, who can effectively communicate technical information to diverse audiences and possess strong problem-solving skills.
- As a Customer Success and Operations Manager, you will be responsible for guiding and overseeing the customer journey, collaborating with various teams, and ensuring customer satisfaction and retention.
- Customer Management: Ensure customers gain the most value out of XM Cyber solutions, understand their organizational structure, business drivers, and desired operational outcomes, and cultivate strong relationships with key stakeholders.
- Technical Expertise: Serve as the designated technical expert for implementing and delivering XM Cyber's product portfolio, provide best practices for securing environments, and lead technical deep-dive sessions on exposure reduction and remediation.
- Commercial Acumen: Lead renewal processes, identify growth opportunities, and maintain close collaboration with the sales team and Sales Engineering to facilitate opportunities and keep customers engaged.
- 3-5 years of customer-facing experience in SaaS companies
- Ability to communicate technical information to diverse audiences
- Strong problem-solving skills and ability to make independent decisions
- Track record of building and sustaining relationships, driving customer success, and surpassing performance targets
- Excellent communication and interpersonal skills for engaging stakeholders at all organizational levels
- Fluency in Spanish and English, other languages are a strong advantage
- A competitive estimated salary of €60,000 - €80,000 per annum, depending on experience
- An exciting opportunity to join a leading hybrid cloud security company and contribute to its growth and success
- A collaborative and dynamic work environment that fosters innovation and excellence
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