Customer Success Manager
hace 4 semanas
We are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.
Key Responsibilities- Successfully complete a 10-month learn-apply program that enhances your support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Elevate your skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
- 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.
- Experience advising or driving complex global transformations.
- Strong communication skills, including fluency in English and Spanish, other local languages are a plus.
- Proficient interpersonal skills, including curiosity, effective listening skills, professional presence, empathy, and a 'can-get-it-done' mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.
We are SAP, a company that helps more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our innovations help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We are proud to be an equal-opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: ****** or ******, APJ: ******, EMEA: ******.
EEO AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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