Senior Customer Success Security Lead Specialist
hace 1 mes
About the Role
Microsoft is on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
In this role, you will drive leading-edge technology solutions with customers, value deploying and working on the latest solutions with real-world impact, and thrive by mentoring and leading by example.
The Western Europe Customer Success Security Lead is a critical leadership position responsible for the deployment, adoption, and usage of our security solutions across all clouds and multiple countries.
This role requires a strong technical background and a passion for business leadership, with a talent for mentoring and coaching to help develop managers and teams across multiple countries.
You will be part of a high-performance culture, enjoying nurturing and developing some of the highest technical talent inside Microsoft.
Responsibilities:
- Leverage your expertise in leading technical teams to empower them to ensure customers get best value from their Microsoft Security investments.
- Lead the team as a proactive, agile, and responsive point of contact for the customer and an effective technical Voice of the Customer inside Microsoft.
- Establish a culture that grows account references, advocacy, and loyalty for the CSA practice through maintaining high levels of customer success and satisfaction.
- Grow and develop high-performance teams through hiring the right talents, ensuring technical skilling plans are followed, and aligned to customer and Microsoft priorities.
- Coach and develop Managers to ensure a future-proof organization that can effectively deliver against priorities.
- Drive usage growth of workloads through Customer Success Excellence, reducing competitive threat.
Qualifications:
- Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written, and presentation skills.
- Ability to generate trust, build alliances, and orchestrate interdisciplinary teams.
- People Management Experience, beneficial is a Manager of Manager background.
- Empathy, curiosity, and desire to constantly improve, acquire new skills, and drive for results.
- Escalation Management – Crisis Management Experience.
Technical Skills:
- Demonstrated Technical leadership through prior technical coaching/leadership roles.
- Engineering, technical sales, consultative delivery management experience or equivalent.
- Strong technical understanding of Applications & Infrastructure Enterprise cloud workloads Ability to stay up to date on new/improved Azure scenarios and workloads.
Estimated Salary Range: $120,000 - $180,000 per annum, depending on location and experience.
Benefits: Industry-leading healthcare, educational resources, discounts on products and services, savings and investments, generous time away, giving programs, opportunities to network and connect.
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