Customer Success Specialist

hace 2 días


Madrid, Madrid, España Meritt. A tiempo completo

At Meritt, we're partnering with Rated People to find an experienced Customer Success Specialist. This role is a fantastic opportunity to kickstart your career in sales.

About the Role

We're looking for a highly motivated individual who will be the first point of contact for homeowners seeking trusted tradespeople. As a Customer Success Specialist, you'll play a crucial part in ensuring every homeowner gets the help they need. We provide exceptional sales training, equipping you with the skills needed to qualify leads, deliver excellent customer service, and drive sales success.

Main Responsibilities
  • Be the main point of contact for homeowners, handling their jobs or leads efficiently and effectively.
  • Qualify leads by asking key questions to understand homeowner needs and job requirements.
  • Provide friendly and professional customer service, building rapport and trust with homeowners.
  • Gather and share insights with the product and commercial teams to improve our platform.
  • Keep homeowner lead information accurate and up-to-date on our platform.
Required Skills and Experience

No prior experience is necessary – we're looking for entry-level candidates with a strong desire to learn, succeed, and grow in sales. Key qualifications include:

  • Curiosity: A natural eagerness to learn, ask questions, and understand customers' needs deeply.
  • Coachability: A willingness to accept feedback and continuously improve.
  • Communication: Strong verbal and written communication skills are essential for connecting with homeowners, asking the right questions, and conveying value clearly.
  • Grit: Sales can be challenging, so resilience and determination are vital for success.
What We Offer

As a valued member of our team, you'll enjoy:

  • Exceptional sales training to equip you with the skills and confidence needed to succeed.
  • Remote working options, allowing you to balance work and personal life.
  • A competitive salary range of £25,000 - £35,000 per annum, depending on experience.
  • 25 days holiday (plus one extra day for each year of service, capped at 30 days).
  • A strong, inclusive company culture with regular events, team socials, and company-wide activities.
  • Market-leading private medical insurance, including mental health cover and virtual GP access.
  • Personal learning allowance to support your professional growth through Learnerbly.
  • Regular team lunches, office drinks, and events.
  • Cycle to work scheme.
  • Life assurance and travel loans.
  • Fresh fruit, coffee, tea, and office snacks.
  • Enhanced parental leave policy.

This is an exciting opportunity to join our team and launch a successful sales career with Rated People and Meritt.



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