Customer Success Specialist

hace 1 mes


Madrid, Madrid, España Cisco A tiempo completo

About the Role

Cisco is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success organization, you will be responsible for delivering targeted engagements to increase product awareness, share best practices, and drive product consumption and business value.

Key Responsibilities

  • Conduct consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
  • Utilize deep technical knowledge and business acumen to provide consultative solutions and ensure successful customer engagements.
  • Identify and mitigate renewal risks to ensure successful product integration and consistently meet customer expectations.
  • Work closely with Account teams, Customer Success, and Partners to enhance customer adoption and drive growth.
  • Provide feedback to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.
  • Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, and address product challenges.

Requirements

  • Excellent understanding of Cisco and Industry solution across one or more of the following: Transport Core, Automation Environment, Core MPLS or Metro, Controllers and Software Lifecycle, Automation Software for Networking, and Software Integration API.
  • Additional language is an added advantage.


  • Madrid, Madrid, España Swift A tiempo completo

    About the RoleThe Customer Success Specialist plays a pivotal role in driving customer value from our products and solutions. This expert consultant supports SWIFT customers as they transition from sales prospects to active users, ensuring seamless adoption and utilization of our offerings.Key ResponsibilitiesCoordinate Care Services delivery as outlined in...


  • Madrid, Madrid, España Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Amadeus. As a key member of our Commercial Operations team, you will play a critical role in ensuring the effectiveness of our Customer Success Management platform, Totango.Key ResponsibilitiesOversee user provisioning, including adding and removing...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    About the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...


  • Madrid, Madrid, España Cisco A tiempo completo

    Customer Success Specialist Role OverviewWe are seeking a highly skilled Customer Success Specialist to join our team at Cisco. This role will focus on delivering targeted engagements to increase product awareness, share best practices, and drive product consumption and business value across EMEA.Key Responsibilities:Conduct consultative sessions and...


  • Madrid, Madrid, España Mercell A tiempo completo

    About this roleMercell is on a mission to revolutionize public procurement. As a Customer Success Professional, you will be part of the Customer Success team delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions. This role will work with customers in the private sector, suppliers delivering...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    About the RoleAt Mercell, we're revolutionizing public procurement to make it more accessible and efficient for all parties involved. We're looking for a skilled Customer Success Manager to join our team and help drive customer satisfaction and growth.Key ResponsibilitiesDevelop and maintain strong relationships with our customers to understand their needs...


  • Madrid, Madrid, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM...


  • Madrid, Madrid, España Grupo Proeduca A tiempo completo

    Company Overview: Horizons is an innovative FinTech company based in Austria, specializing in Big Data and Pattern Recognition solutions.Salary: $80,000 - $110,000 per yearJob Description: As a Technical Customer Success Specialist at Horizons, you will be responsible for building and maintaining strong relationships with clients, acting as the first point...


  • Madrid, Madrid, España Entrust Corporation A tiempo completo

    About the RoleWe are seeking a skilled Enterprise Security Advocate - Customer Success Specialist to join our team at Entrust Corporation. This is a full-time position, eligible for remote work, with opportunities for career growth and collaboration in a dynamic environment.Job SummaryThe Enterprise Security Advocate - Customer Success Specialist will...


  • Madrid, Madrid, España Samaipata A tiempo completo

    About EmbatWe are a financial management platform designed for medium and large-sized enterprises to plan their finances and monitor their cash flow in real-time. Our mission is to empower clients to make informed business decisions by providing access to the best financial information, 100x more efficiently than using Excel files. This translates into...


  • Madrid, Madrid, España Mercell A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Mercell. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector, ensuring they achieve their desired business outcomes.Key ResponsibilitiesEstablish robust relationships with...


  • Madrid, Madrid, España Sap A tiempo completo

    OverviewWe help businesses succeed by providing innovative solutions. Our team culture focuses on collaboration, learning, and recognition.Job SummaryAs a Customer Success Manager, you will work with customers to guide them through their business journey. You will be responsible for increasing customer satisfaction, retention, renewals, references, and...


  • Madrid, Madrid, España Cisco A tiempo completo

    Critical Role in Customer SuccessAs a key member of the Cisco team, this Customer Success Specialist role is a critical position in driving customer adoption and business value. CSSs are subject matter experts in their aligned product or architecture, working closely with customers to increase product awareness, share best practices, and drive software...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.With a dynamic culture built on continuous growth, trust, and...


  • Madrid, Madrid, España Sap A tiempo completo

    We're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through our solutions.What We OfferWe offer a collaborative and caring team environment with a strong focus on learning and development, recognition for your individual...

  • Customer Success Expert

    hace 3 semanas


    Madrid, Madrid, España Cisco Systems A tiempo completo

    Role OverviewCisco Systems is seeking a highly skilled Customer Success Specialist to join our team. This role is responsible for driving customer adoption and ensuring successful product integration across the Internet and Automation architectures.Key ResponsibilitiesCustomer Engagement: Conduct targeted consultative sessions and interactive technical...


  • Madrid, Madrid, España Johnson Controls, Inc. A tiempo completo

    Job Description:As a Channel Partner Liaison Manager at Johnson Controls, you will provide program coordination, support, and expansion for major customers and their bespoke requirements. You will work closely with the nominated Channel account managers and sales teams to ensure alignment to the wider customer strategy.Key Responsibilities:• Manage...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleAt Empresa Reconocida, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the team proactively engages with customers to maximize the value they receive...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    About MercellMercell is a leading technology company that revolutionizes public procurement, making it accessible and effortless for everyone involved.Our mission is to create a seamless experience for public buyers and visionary suppliers to make great deals easier and shape the future.We offer a dynamic culture built on continuous growth, trust, and...


  • Madrid, Madrid, España Netapp A tiempo completo

    Job SummaryAs a critical member of NetApp's Cloud Consumption Customer Success organization, you will play a key role in helping large, strategic cloud customers achieve their business outcomes by accelerating their cloud adoption journey.You will be responsible for executing customer success plans, success milestones, and orchestrating cross-functional...