Customer Success Manager

hace 4 semanas

Madrid, Madrid, España Mercell A tiempo completo

About Mercell

Mercell is a leading technology company that revolutionizes public procurement, making it accessible and effortless for everyone involved.

Our mission is to create a seamless experience for public buyers and visionary suppliers to make great deals easier and shape the future.

We offer a dynamic culture built on continuous growth, trust, and collaboration, where talents can thrive.

You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission

As a Customer Success Manager at Mercell, you will be part of the Customer Success team, working with customers in the private sector, suppliers delivering services and products to the public sector in Norway.

We see the following qualities as important to thrive and evolve in this role:

  • Proactive.
  • Team collaborator with high energy.
  • Comfortable with difficult conversation.
  • Results driven and adaptable to changes.
  • Strategic mindset with the ability to see the big picture and plan long term.

Key Responsibilities

Relationship Management

  • Establish robust, deep and trusted relationships with the management team on the customer side while working seamlessly with our product, revenue and wider Customer Office teams to deliver a best in class customer experience.

Customer Adoption

  • Ensure the customer is adopting our solution, ensuring full understanding of all functionality aligned to their identified user cases.

Account Retention

  • Proactively mitigate risk of churn.

Desired Business Outcomes

  • Ensure customers are meeting and exceeding their desired business outcomes so that they can quantify the value realized from their investment.

Success Planning

  • Plan, review and celebrate progress towards, or achievement of, the customer's desired business outcomes through comprehensive success planning.

Account Expansion

  • Identify opportunities for further user cases and expansion.

Required Qualifications

  • Strong experience (ideally 5+ years) as a Customer Success Manager, Account Manager, Client Success Specialist or similar roles.
  • Strong interpersonal and communication skills to build and maintain client relationships & build partnerships.
  • Excellent problem-solving abilities to address customer issues and inquiries effectively.
  • Able to execute fast, effectively and move on accordingly to the customer cases.
  • Fluent in English and Norwegian.

Preferred Qualifications

  • Experience in bid management and public procurement.
  • Affinity with IT and public tendering and procurement is a plus.
  • Having knowledge of TendSign is a plus.

About the Role

This is a full-time position, working in a hybrid remote environment. The successful candidate will be based in Oslo, Norway.

What We Offer

Mercell is committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans, pension plans, paid parental leave, social happenings and competitive salary packages.

Please see our website for more insights on what to expect of perks, benefits and culture when joining Mercell.

If you have questions for this position, we are happy to chat with you.

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