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Customer Success Expert
hace 2 meses
Role Overview
Cisco Systems is seeking a highly skilled Customer Success Specialist to join our team. This role is responsible for driving customer adoption and ensuring successful product integration across the Internet and Automation architectures.
Key Responsibilities
- Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share best practices, and drive software adoption and business value.
- Technical Expertise: Utilize deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.
- Risk Management: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
- Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
- Product Feedback and Advocacy: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
- Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.
Requirements
- Technical Expertise: Excellent understanding of Cisco and Industry solution across one or more of the following: Transport Core, Automation Environment, Core MPLS or Metro, Controllers and Software Lifecycle, Automation Software for Networking, or Software Integration API.
- Industry Certifications: Industry certifications and additional language skills are a bonus.
- Business Acumen: Strong business acumen and ability to provide consultative solutions.
