Global Financial Services Customer Success Expert

hace 3 semanas


Madrid, Madrid, España Swift A tiempo completo
About the Role

At Swift, we are the world's leading provider of secure financial messaging services. Headquartered in Belgium, we enable the global economy by providing a reliable, safe, and secure approach for value movement across borders.

Job Description

We are seeking a dynamic Customer Success Manager (CSM) to join our team. In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.

Your efforts will directly contribute to helping customers achieve their desired outcomes and foster ongoing active usage.

Key Responsibilities:
  • Customer Facing: Proactive customer engagement to ensure customers maximize value from our products and services.
  • Data-Driven Engagement: Analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
  • CUSTOMER COMMUNICATION: Regular outreach and communication with customers is key, either at the group or individual level.
  • CUSTOMER SUCCESS PLANS: Collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
  • Collaboration: Work with internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
Qualifications

To succeed in this role, you must have excellent communication, relationship-building, an open mind to learn, and analytical skills. The ability to juggle multiple priorities is also critical.

Nice-to-have skills include prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs. Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.



  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    About the RoleWe are seeking a highly skilled Global Financial Services Specialist to join our team in Europe. In this role, you will be responsible for processing new account applications, delivering exceptional customer service, and ensuring compliance with anti-money laundering regulations.Key ResponsibilitiesProcess new account applications in line with...


  • Madrid, Madrid, España Lri Invest A tiempo completo

    Job Summary:LRI Invest is seeking a Global Agency Services Expert to join our team in Madrid. As a key member of our Loan Administration Department, you will be responsible for managing agency services, including the review of financing agreements, closing complex transactions, and administering bookkeeping of transactions.The ideal candidate will have at...

  • Financial Services Expert

    hace 2 semanas


    Madrid, Madrid, España Lri Invest A tiempo completo

    About the RoleAt Lri Invest, we are seeking a skilled Financial Services Expert to join our Loan Administration team in Madrid. This is an exciting opportunity for a motivated individual to take on a challenging role and contribute to the success of our global financial services provider.Job SpecificationWe are looking for someone with excellent...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Unlock your potential with a dynamic role at American Express Services Europe Limited. As a Global New Accounts KYC Expert, you will be responsible for processing new account applications while ensuring compliance with anti-money laundering regulations.Company Overview: We are a global leader in the financial services industry, dedicated to providing...


  • Madrid, Madrid, España Mastercard A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director to lead our Customer Success team in the European region. As a key member of our Services organization, you will be responsible for developing and delivering strategic priorities that drive customer value and satisfaction.Key Responsibilities:Cultivate strong customer partnerships through...


  • Madrid, Madrid, España Fis Global A tiempo completo

    Company OverviewFIS Global is a leading provider of financial services technology solutions, empowering individuals and organizations to succeed in an ever-evolving world.SalaryThe estimated annual salary for this role is between $80,000 and $110,000, depending on location and experience.Job DescriptionWe are seeking a highly motivated and forward-thinking...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    **Job Summary:**We are seeking a highly skilled Cybersecurity Customer Experience Expert to join our team at Infotree Global Solutions. This role is responsible for managing customer lifecycles, driving product adoption, and ensuring successful renewals.About the Role:This position requires a strong understanding of cybersecurity solutions and the ability to...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    **About Engineeringuk**We're a leading provider of cloud services, empowering businesses to innovate and grow.**Job Description**As a Technical Account Manager in our Strategic Industries team, you'll work closely with customers in the Financial Services sector to drive their cloud journey forward. Your expertise will help them navigate the complexities of...

  • Senior Associate

    hace 4 semanas


    Madrid, Madrid, España Dac Beachcroft Llp A tiempo completo

    At Dac Beachcroft LLP, we're seeking a seasoned Senior Associate to join our esteemed Employment team in Leeds. As a key player, you'll be working closely with top-tier clients across financial services, healthcare, and commercial sectors.About the RoleWe're looking for an expert with 5+ years of PQE experience in advising high-profile clients, particularly...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    OverviewIn collaboration with Wibit Consulting & Services, we are partnering with a leading BPO to find experienced German-speaking customer service representatives to work remotely in Slovenia. The successful candidates will support customers of a prominent financial services company.


  • Madrid, Madrid, España Board A tiempo completo

    At Board, we empower organizations to optimize their financial and operational planning processes.The success of our clients relies heavily on the expertise and dedication of our team members, who are committed to delivering exceptional results.About BoardWe provide innovative planning solutions that cater to the needs of top brands worldwide. Our...

  • Global Payroll Expert

    hace 4 semanas


    Madrid, Madrid, España Deel Inc A tiempo completo

    As Deel Inc continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric professional to join our team as a Senior Customer Success Manager with a specific focus on our new Global Payroll product. This role will play a pivotal part in ensuring our customers' success by providing expert guidance and...


  • Madrid, Madrid, España Welocalize, Inc. A tiempo completo

    Company OverviewWelcome to Welocalize, Inc., a trusted global transformation partner that accelerates the global business journey. As a multinational company, we deliver multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of in-country linguistic resources.Job DescriptionWe...


  • Madrid, Madrid, España Unit4 A tiempo completo

    Job OverviewThe Customer Success Strategist role plays a pivotal part in driving customer satisfaction and success by ensuring clients maximise the value of our products and services. This position requires a deep understanding of customer success strategies, excellent project management skills, and a customer-centric mindset.Key Responsibilities:Success...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    About the RoleWibit Consulting & Services (Wibitcs) is seeking a highly skilled Customer Support Agent fluent in Farsi to join our team in Limassol. This full-time position offers an exciting opportunity for individuals with strong customer service skills and experience in the financial services industry.Key ResponsibilitiesCustomer Communication: Respond to...


  • Madrid, Madrid, España Amadeus A tiempo completo

    About the RoleWe are seeking an experienced Global IT Services Procurement Expert to join our Corporate Purchasing Team at Amadeus. As a key member of our team, you will play a crucial role in defining and implementing global category practices for IT Services, focusing on Delivery Based Services, Outsourcing, and Fixed Price Projects.Key...


  • Madrid, Madrid, España Amadeus It Group A tiempo completo

    About the Role:We are seeking a dedicated financial expert to perform day-to-day reporting activities within our financial policies, ensuring accurate and timely financial information for internal and external parties.This role ensures compliance with legal and accounting regulations, prepares Amadeus reporting, and supports global finance transformation...


  • Madrid, Madrid, España Conduent Business Services S.L A tiempo completo

    Job Description: We are seeking a highly skilled Medical Services Specialist to join our team at Conduent Business Services S.L. As a Medical Services Specialist, you will be the primary resource for customers contacting our Information Center regarding products and services. You will utilize your healthcare experience and product/disease state training to...


  • Madrid, Madrid, España Swift A tiempo completo

    About the RoleCompany OverviewWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant as we innovate diligently, test exhaustively, then implement fast.We're unique too. Established to find a better way for the global financial community to move value – a reliable, safe...


  • Madrid, Madrid, España Six Group Services Ltd. A tiempo completo

    Company OverviewSIX Securities Services is a world leader in specialized post-trade services for Swiss and international clients. We provide a range of innovative solutions to help our clients navigate the complexities of the financial industry.Estimated Salary: €60,000 - €80,000 per yearJob DescriptionWe are looking for a motivated Financial Services...