Financial Services Support Professional

hace 1 día


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
About the Role

Wibit Consulting & Services (Wibitcs) is seeking a highly skilled Customer Support Agent fluent in Farsi to join our team in Limassol. This full-time position offers an exciting opportunity for individuals with strong customer service skills and experience in the financial services industry.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries via phone, email, chat, and portal while providing exceptional support to meet their needs and resolve issues efficiently.
  • Critical Thinking: Analyze complex customer situations, identify solutions, and escalate issues when necessary to ensure timely resolution.
  • Team Collaboration: Interact with other departments to investigate client inquiries and provide updates on actions taken.
Requirements
  • Languages: Fluent in English and Farsi with excellent written and verbal communication skills.
  • Skills: Proven experience in customer support, proficiency in Microsoft Office, and strong phone handling skills.
  • Work Environment: Flexible to work rotating shifts (morning/afternoon/night) in a friendly multinational environment.
Benefits
  • Remuneration: Competitive salary based on qualifications and experience (₶ 40,000 - ₶ 60,000 per annum) plus performance-based bonuses.
  • Miscellaneous Benefits: Medical insurance scheme, provident fund, 13th salary, group discount scheme, in-house fitness room, and modern working space.
About Wibit Consulting & Services

A leading financial services company offering a dynamic work environment with opportunities for professional growth and development.



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