Enterprise Security Advocate
hace 1 mes
About the Role
We are seeking a skilled Enterprise Security Advocate - Customer Success Specialist to join our team at Entrust Corporation. This is a full-time position, eligible for remote work, with opportunities for career growth and collaboration in a dynamic environment.
Job Summary
The Enterprise Security Advocate - Customer Success Specialist will provide technical support and guidance to Entrust Certificate Services customers and partners, ensuring timely and reliable solutions to their operational, network, server, or related service needs via telephone and email.
Responsibilities
- Interact daily with customers to identify, document, and resolve issues through effective communication and problem-solving skills.
- Provide professional service, ensuring timely responses to customer inquiries and concerns.
- Triage CRM application queues daily to prioritize and address customer issues efficiently.
- Ensure accurate logging of customer interactions within the CRM system, updating information as necessary.
- Identify complex issues and escalate them to the best available team member for resolution.
- Collaborate with functional departments to provide timely and accurate solutions to customers.
- Perform daily administrative tasks assigned to the ECS Support team, such as retail refunds and manual revocation requests.
- Assist Global Product Support Management and Leadership to ensure day-to-day operations run smoothly.
- Demonstrate Entrust core values daily, adhering to the ECS Support Mission Statement – Learn, Educate, and Accommodate.
Qualifications
- 1 year of experience working in an IT Help Desk or Call Center, interacting with customers on a daily basis.
- College diploma or relevant background in a technical field.
- General knowledge of Enterprise Security.
- Strong analytical, troubleshooting, organizational, and problem-solving skills.
- Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
Salary Range: €35,000 - €50,000 per annum (dependent on location and experience), plus additional benefits.
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