Customer Experience Advocate

hace 2 meses


Madrid, Madrid, España Microsoft A tiempo completo

Job Description

As a Technical Support Engineer at Microsoft, you will play a critical role in delivering exceptional customer experiences through technical support, coaching, and knowledge sharing. You will work closely with our team to resolve customer technical issues, drive technical collaboration and engagement, and contribute to case deflection initiatives and automation efforts.

Responsibilities

  • Troubleshooting customer technical issues effectively and ensuring timely resolution.
  • Liaising with relevant teams for resolution and escalating cases as necessary.
  • Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
  • Providing technical coaching, mentoring, and knowledge sharing to peers.
  • Driving technical collaboration and engagement across teams and departments.

Requirements

  • A degree in Computer Science or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
  • Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
  • Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security, and threat analytics.
  • Experience in Windows Server, Windows Client, Active Directory, and/or Azure Active Directory administration.
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.

Estimated Salary: $180,000 - $250,000 per year



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