Cybersecurity Customer Success Specialist

hace 3 semanas


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

About the Role: Infotree Global Solutions is seeking a highly skilled Cybersecurity Customer Success Specialist to join their dynamic team in Germany. This position requires proficiency in the German language and involves working remotely from Germany, managing customer lifecycles, and serving as the Voice of the Customer.

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Key Responsibilities:

  • Customer Impact: Develop and implement customer success strategies, conduct account-level reviews, and manage escalations.
  • Customize Product Delivery: Tailor product delivery to align with customers' technical environments.
  • Drive Product Adoption: Lead efforts to drive product adoption and value realization, resulting in renewal and growth.
  • Partnership: Collaborate with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.

Your Experience:

  • Required Skills: Fluency in German, 5+ years of experience in Customer Success, account management, project management, consulting, or relationship management, expertise in software product or service delivery, preferably in Cloud (AWS, Azure, GCP) or Kubernetes container and DevSecOps tools.
  • Negotiation and Communication: Strong communication skills to explain complex technical concepts to both technical and non-technical audiences, ability to thrive in a matrixed team environment anchored by values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Benefits:

  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Remote Work: Opportunity to work remotely from Germany.
  • Professional Development: Access to training and development opportunities to enhance your skills and career.
  • Access to Latest Technologies: Regular access to the latest technologies and tools in the field of cybersecurity.

Estimated Salary Range: €60,000 - €80,000 per annum, depending on experience and qualifications.



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