Cybersecurity Success Strategist
hace 3 semanas
About Us: Infotree Global Solutions is a leading cybersecurity company, and we're seeking an experienced Cybersecurity Success Strategist to join our dynamic team. This role is specifically focused on the German market, requiring proficiency in the German language.
Job Description: As a Cybersecurity Success Strategist, you will be responsible for managing customer lifecycles and serving as the Voice of the Customer. Your key responsibilities will include:
- Planning and deploying customer success strategies, conducting account-level reviews, and managing escalations
- Customizing product delivery to align with customers' technical environments
- Driving product adoption and value realization, leading to renewal and growth
Requirements: To be successful in this role, you'll need:
- Fluency in German
- 5+ years of experience in Customer Success, account management, project management, consulting, or relationship management
- Expertise in software product or service delivery, preferably in Cloud (AWS, Azure, GCP) or Kubernetes container and DevSecOps tools
- Experience managing customer escalations, balancing expectations, and negotiating successful resolutions
- Strong communication skills to explain complex technical concepts to both technical and non-technical audiences
- Ability to thrive in a matrixed team environment anchored by values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Benefits: As a valued member of our team, you can expect:
- A competitive salary: approximately $85,000 per year, based on industry standards and location
- The opportunity for remote work
- Professional development
- Access to the latest technologies and tools
Join Our Team: If you're passionate about advancing in the field of cybersecurity and looking for an opportunity to make a significant impact, this is the perfect chance for you. By joining our project, you will not only contribute to safeguarding industries from emergent threats but also evolve your skills through continuous learning and exposure to cutting-edge technologies.
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