Cybersecurity Solutions Specialist
hace 1 semana
Job Description
We are seeking a highly motivated and experienced Cybersecurity Solutions Specialist to join our team. As a key member of our customer success department, you will be responsible for providing proactive technical support to our managed service premium customers.
About Us
Trend Micro is a global leader in cybersecurity, dedicated to making the world safe for exchanging digital information. With over 7,000 employees across 65 countries, we enable organizations to simplify and secure their connected world.
The Role
In this role, you will act as a trusted security advisor for our customers, helping them to secure their IT estate through proactive regular health checks, sharing threat intelligence reports, and providing guidance on best practices. You will build strong relationships with our customers, onboard new customers to our platforms, and provide technical support and problem resolution during onboarding and implementation projects.
Key Responsibilities
- Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports, and sharing best practices.
- Build a strong relationship with our customers.
- Onboard new customers to Trend platforms, including Vision One.
- Be a customer advocate, representing the customers' needs internally.
- Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects.
- Provide account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessments/advisories for proactive risk protection, training customers on products & threats, providing notifications on enhancements/bug-fixes.
- Escalate, manage, and progress technical support cases where appropriate.
- Work closely with account managers to identify expansion opportunities and risks.
- Present to all levels of a customer organization right up to C-level and ability to run POC on Trend Micro solutions and products.
- Contribute to customer support improvement initiatives and projects.
Our Ideal Candidate
We are looking for a candidate with drive, enthusiasm, a strong work ethic, and a desire to learn and develop their career within cybersecurity. Ideally, you will have 3+ years of experience in post-sales technical support, technical account management, or a related field. Practical knowledge of Linux, Windows, and networking is essential.
Estimated Salary
$80,000 - $110,000 per year, depending on experience.
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