Cybersecurity Solutions Specialist

hace 7 horas


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

At Infotree Global Solutions, we are a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. Our company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, we continuously advance our technology stack to meet the evolving needs of businesses worldwide. Our portfolio includes a broad range of products aimed at safeguarding critical information infrastructure and enhancing organizational resilience. Known for its visionary approach and strategic collaborations, this firm not only delivers exceptional security solutions but also actively shapes the future of cybersecurity through leadership in industry standards and educational initiatives.

Your Impact:

As a Cybersecurity Solutions Specialist, you will play a crucial role in providing exceptional technical support to our customers and partners. You will be responsible for responding to user-reported issues in accordance with our established Service Level Agreements (SLAs) and performing advanced troubleshooting at both the application and operating system (OS) levels. Your duties will include managing support cases to ensure issues are properly recorded, tracked, resolved, and followed up on in a timely manner. You will also provide fault isolation and root cause analysis for technical issues, publish technical support bulletins, and contribute to the Knowledge Base. Additionally, you will review technical documentation for various purposes, work closely with our Engineering team to influence product operability, and communicate effectively with all stakeholders on complex technical issues.

Key Responsibilities:

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