Cybersecurity Solutions Expert

hace 1 mes


Madrid, Madrid, España Infotree Global Solutions A tiempo completo
Job Description:

We are seeking a skilled Technical Support Engineer to join our team at Infotree Global Solutions. As a key member of our cybersecurity solutions team, you will play a vital role in providing exceptional technical support to our customers and partners.

About the Role:
  • Provide technical support to customers and partners via various communication channels.
  • Respond to user-reported issues in a timely and professional manner, adhering to established Service Level Agreements (SLAs).
  • Perform advanced troubleshooting at both the application and operating system (OS) levels to identify and resolve complex technical issues.
Key Responsibilities:
  1. Manage support cases to ensure timely resolution and follow-ups, including documenting actions and communicating information effectively to internal teams and customers.
  2. Conduct fault isolation and root cause analysis for technical issues, working closely with our Engineering team to influence product operability and enhance customer satisfaction.
  3. Publish technical support bulletins and other documentation in the Knowledge Base, ensuring that all stakeholders have access to accurate and up-to-date information.
Requirements:
  • 4+ years of experience as a Support Engineer, preferably in the cybersecurity sector.
  • Strong understanding of Windows and Linux OS-based applications, including installation, troubleshooting, and debugging.
  • Experience with Android OS-based applications, macOS, and endpoint security software is a plus.
What We Offer:
  • A competitive estimated salary range of $80,000 - $120,000 per annum, based on location and experience.
  • The opportunity to work with a globally recognized leader in the technology sector, shaping the future of cybersecurity through leadership in industry standards and educational initiatives.
  • A supportive team environment that fosters growth, development, and collaboration.


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