Cybersecurity Solutions Expert
hace 1 mes
We are seeking a skilled Technical Support Engineer to join our team at Infotree Global Solutions. As a key member of our cybersecurity solutions team, you will play a vital role in providing exceptional technical support to our customers and partners.
About the Role:- Provide technical support to customers and partners via various communication channels.
- Respond to user-reported issues in a timely and professional manner, adhering to established Service Level Agreements (SLAs).
- Perform advanced troubleshooting at both the application and operating system (OS) levels to identify and resolve complex technical issues.
- Manage support cases to ensure timely resolution and follow-ups, including documenting actions and communicating information effectively to internal teams and customers.
- Conduct fault isolation and root cause analysis for technical issues, working closely with our Engineering team to influence product operability and enhance customer satisfaction.
- Publish technical support bulletins and other documentation in the Knowledge Base, ensuring that all stakeholders have access to accurate and up-to-date information.
- 4+ years of experience as a Support Engineer, preferably in the cybersecurity sector.
- Strong understanding of Windows and Linux OS-based applications, including installation, troubleshooting, and debugging.
- Experience with Android OS-based applications, macOS, and endpoint security software is a plus.
- A competitive estimated salary range of $80,000 - $120,000 per annum, based on location and experience.
- The opportunity to work with a globally recognized leader in the technology sector, shaping the future of cybersecurity through leadership in industry standards and educational initiatives.
- A supportive team environment that fosters growth, development, and collaboration.
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