Cybersecurity Solutions Support Specialist

hace 24 horas


Madrid, Madrid, España Infotree Global Solutions A tiempo completo
Job Description

About Infotree Global Solutions

We are a leading provider of innovative cybersecurity solutions, dedicated to safeguarding critical information infrastructure and enhancing organizational resilience.

Your Role

We seek an experienced Cybersecurity Solutions Support Specialist to join our team. As a key member of our support team, you will play a crucial role in providing exceptional technical support to our customers and partners.

You will be responsible for responding to user-reported issues in accordance with our established Service Level Agreements (SLAs) and performing advanced troubleshooting at both the application and operating system (OS) levels.

Your duties will include managing support cases to ensure issues are properly recorded, tracked, resolved, and followed up on in a timely manner. You will also provide fault isolation and root cause analysis for technical issues, publish technical support bulletins, and contribute to the Knowledge Base.

Key Responsibilities

  • Provide technical support to customers and partners
  • Respond to user-reported issues adhering to established SLAs
  • Perform advanced troubleshooting at the application and OS levels
  • Manage support cases to ensure timely resolution and follow-ups
  • Conduct fault isolation and root cause analysis for technical issues
  • Publish technical support bulletins and other documentation in the Knowledge Base
  • Review technical documentation for training, marketing collateral, manuals, and troubleshooting guides
  • Collaborate with the Engineering team to enhance product operability
  • Communicate complex technical issues effectively to all levels and stakeholders, both internally and externally
  • Identify areas of fault (code, environment, or configuration) and work with the appropriate teams to implement fixes
  • Provide timely feedback to the development process regarding customer-reported product problems
  • Document actions to communicate information internally and to customers effectively
  • Facilitate root cause investigations and manage corrective and preventative measures

Requirements

  • 4+ years of experience as a Support Engineer
  • Strong experience with Windows and Linux OS-based applications (installation, troubleshooting, debugging)
  • MacOS experience is a plus
  • Experience with Android OS-based applications (installation, troubleshooting, debugging)
  • Understanding of malware, exploits, operating system structure, and behavior
  • Strong experience with the MS environment (SCCM, GPO, AD, MSSQL, IIS)
  • Experience with Endpoint security software (Antivirus, DLP, IPS, NAC) is a plus
  • Knowledge of SIEM, vulnerability management tools, and firewalls is a plus
  • Experience with batch scripting and Python is a plus
  • Strong ability to troubleshoot, reproduce issues, and identify feasible workarounds in complex environments with mixed applications and protocols
  • Knowledge of Cloud infrastructure
  • Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus
  • BS/MS or equivalent experience required
  • Experience working with EDR tools
  • Basic networking knowledge and the ability to debug complex environments with mixed applications and protocols

Compensation

The estimated salary for this position is $90,000 - $120,000 per year, depending on experience.



  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Job Summary:We are seeking a highly skilled Cybersecurity Solutions Specialist to join our team at Infotree Global Solutions. This is a unique opportunity to leverage your technical expertise and passion for cybersecurity to drive exceptional support experiences for our customers.About the Role:In this key position, you will be responsible for providing...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    At Infotree Global Solutions, we are a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. Our company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About the Role: We are seeking a talented Cybersecurity Solutions Specialist for an assignment with our prestigious client in the cybersecurity industry. This position is a great opportunity for an individual looking to contribute to a fast-growing, international environment.Key Responsibilities:Provide deep expertise in one or more of the following areas:...


  • Madrid, Madrid, España Greenbone Ag A tiempo completo

    We are seeking a skilled Cybersecurity Solutions Specialist to support our sales team in presenting vulnerability management solutions to potential customers. As a key member of our team, you will work closely with our sales partners to identify customer needs and provide tailored solutions.


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About Us: Infotree Global Solutions is a leading provider of cybersecurity solutions, and we're currently seeking an experienced Sales Engineer to join our team. Job Summary: We're looking for a talented individual with a strong background in sales engineering, who can effectively communicate the value of our cybersecurity solutions to clients and drive...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    **Company Overview**Palo Alto Networks is a leading cybersecurity company that prioritizes the protection of our digital way of life. Our mission is to be the trusted partner in cybersecurity, ensuring the safety and security of our customers' digital presence.We believe in empowering our team members to drive innovation and disrupt traditional approaches to...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Job DescriptionAbout the Role: We are seeking an experienced Sales Engineer to join our team at Infotree Global Solutions. As a Sales Engineer, you will play a crucial role in communicating cutting-edge cybersecurity solutions to potential clients and stakeholders.Company Overview: Our client is a globally recognized leader in the technology sector,...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Job SummaryWe are seeking a skilled Cybersecurity Technical Support Specialist to join our team at Infotree Global Solutions. As a key member of our technical support team, you will play a crucial role in providing exceptional technical support to our customers and partners.About the RoleThis is an exciting opportunity for a highly motivated individual with...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. As a Cybersecurity Specialist - Network Support, you will be part of a team that shapes the future of cybersecurity.


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Transformation Specialist to join our team at Infotree Global Solutions. In this role, you will be directly involved in a pioneering project aimed at transforming cybersecurity defenses for various industries including finance, healthcare, and government sectors.


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Job DescriptionAt Infotree Global Solutions, we're seeking a skilled Cybersecurity Specialist to join our team in either Germany or France.


  • Madrid, Madrid, España Ntt Data A tiempo completo

    Company OverviewNtt Data is a leading global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.About the JobWe are seeking an experienced Cybersecurity Solutions Specialist to join our team. The successful candidate will be...


  • Madrid, Madrid, España NCC Group North America A tiempo completo

    About NCC Group North America">NCC Group North America is a leading cybersecurity firm with over 2,200 members located worldwide. We provide trusted advisory services to 15,000 customers and have offices in the United States, Canada, Europe, Asia-Pacific, and the Middle East.">Job Description:">We are seeking a skilled Cybersecurity Solutions Specialist to...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About Us: Infotree Global Solutions is a leading provider of cybersecurity solutions. Our mission is to empower organizations with the expertise and tools needed to stay ahead of cyber threats.Job SummaryWe are seeking a seasoned Cybersecurity Solutions Expert to join our team. This role offers an exceptional opportunity for a talented individual to...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Protect the Digital World with UsAbout the RoleWe are seeking an experienced Cybersecurity Engineer to join our team as a Network Support Specialist. This is a unique opportunity to work closely with customers to address their complex post-sales concerns and contribute to the development of better cybersecurity solutions.Job DescriptionAs a Network Support...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer support and helping to protect against cyber threats.Job DescriptionIn this role, you will work closely with customers to...


  • Madrid, Madrid, España Semperis A tiempo completo

    About SemperisSemperis is a leading provider of cybersecurity solutions, recognized for its innovative approach to protecting complex hybrid Active Directory environments.We're looking for a skilled Cybersecurity Solutions Manager to join our team in Spain, focusing on supporting large enterprise and strategic customers. As a key member of our Customer...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company Overview: At Palo Alto Networks, we're shaping the future of cybersecurity and helping our customers secure their digital transactions.">Job Summary: We're looking for a highly skilled Lead Cybersecurity Solutions Specialist to join our team. This role will involve leading a technical support team in identifying and fixing complex issues in our...


  • Madrid, Madrid, España Devoteam A tiempo completo

    **About Devoteam**Devoteam is a leading European consultancy specializing in digital strategy, technology platforms, cybersecurity, and business transformation through technology. With over 10,000 employees internationally and a presence in 18 countries, we have 25 years of experience in both local and international markets and over 2000 satisfied customers....


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About UsInfotree Global Solutions is a leading provider of innovative cybersecurity solutions. Our mission is to safeguard critical information infrastructure and enhance organizational resilience.Job Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...