Cybersecurity Technical Support Specialist
hace 5 días
We are seeking a skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer support and helping to protect against cyber threats.
Job DescriptionIn this role, you will work closely with customers to troubleshoot and resolve complex technical issues related to our cybersecurity products. You will provide timely and effective technical assistance, including configuration, troubleshooting, and best practices, to ensure our customers receive the support they need to keep their environments secure.
Key Responsibilities- Provide technical support to customers and partners via phone, email, or chat
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Publish technical support bulletins and other documentation in the knowledge base
- Review technical documentation for training materials, marketing collateral, and other resources
To be successful in this role, you will need:
- Good written and verbal communication skills
- Expertise with remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and authentication protocols (LDAP, RADIUS, etc.)
- Experience working with firewall central management systems and multi-factor authentication security systems
- Working knowledge of security services (IDS/IPS, firewalls, etc.)
- A strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
We offer a competitive salary and benefits package, including:
- Base salary: $80,000 - $120,000 per year
- Bonuses and performance-based incentives
- Comprehensive health insurance and retirement plans
- Flexible work arrangements and paid time off
Palo Alto Networks is a leader in the cybersecurity industry, and we're committed to protecting our digital way of life. As a member of our team, you'll have the opportunity to work on challenging projects, collaborate with talented professionals, and make a real impact on the world.
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