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Technical Solutions Engineer
hace 2 meses
About the Role
We are seeking a skilled Technical Solutions Engineer to provide technical support and assistance to our valued customers in addressing complex post-sales concerns related to cybersecurity.
Key Responsibilities:
- Provide technical solutions and configurations to customers to ensure their environments remain secure
- Manage support cases from initial report through to resolution, ensuring timely follow-up and escalation as needed
- Analyze and troubleshoot technical issues, applying expertise in security technologies and best practices to identify root causes and implement effective resolutions
- Publish technical documentation in our Knowledge Base to support customer self-service and internal knowledge sharing
- Collaborate with cross-functional teams to develop and refine technical documentation, training materials, and other collateral
- Contribute to on-call support rotations 24/7 (voluntary paid) to ensure seamless customer support
About You
To be successful in this role, you will need strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. Your experience in technical support, IT operations, or a related field is essential, as well as your passion for delivering exceptional customer experiences.
What We Offer
In exchange for your expertise and dedication, we offer a competitive salary of $140,000 - $160,000 per annum, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision insurance, retirement savings plans, generous paid time off, and opportunities for professional growth and development.
Why Join Us?
At Palo Alto Networks, we're passionate about shaping the future of cybersecurity and protecting our customers' digital lives. As a member of our team, you'll have the opportunity to make a real impact, collaborate with talented professionals, and contribute to innovative solutions that drive industry change.
