Technical Solutions Engineer for API Reliability
hace 2 días
About the Role
Solutions Reliability Engineering at Amazon provides proactive quality-focused responsibilities for our data products and ensures customer confidence in our SP-API (Selling Partner API) developer experience. If you are passionate about managing development, testing, and support processes in a rapid software development life cycle, this could be an exciting opportunity for you.
A Day in the Life
As a Technical Solutions Engineer for API reliability, you will dive deep into troubleshooting, diagnosing, and resolving problems across various technologies to perform root cause analysis. You will also create and update engineering or customer-facing documentation, develop runbooks, or build tools used by customers or other Support Team members. Your focus will be on identifying customer pain points, raising concerns with engineering, and implementing support improvement opportunities.
About the Team
The Solutions Reliability Engineering team is responsible for ensuring the reliability of Amazon's data products and APIs. We are looking for a talented engineer who is enthusiastic about innovating, solving complex technical problems, and working on the cutting edge of technology.
BASIC QUALIFICATIONS
- 2+ years of software development or technical support experience
- Experience scripting in modern programming languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
- Experience working with REST API based services
- Experience with REST web services, XML, JSON
- Experience using SQL-based relational databases
PREFERRED QUALIFICATIONS
- Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby)
- Experience using Git
- Knowledge of IT Support processes and SLA management
- Knowledge of OpenAPI specification and tools
- Automating DevOps tasks including CI/CD, infrastructure management, software testing, and production monitoring
Earning Potential
We estimate the base salary for this role to be around $120,000 - $160,000 per year, depending on location and experience. Amazon offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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