Cybersecurity Solutions Manager

hace 1 mes


Madrid, Madrid, España Semperis A tiempo completo

About Semperis

Semperis is a leading provider of cybersecurity solutions, recognized for its innovative approach to protecting complex hybrid Active Directory environments.

We're looking for a skilled Cybersecurity Solutions Manager to join our team in Spain, focusing on supporting large enterprise and strategic customers. As a key member of our Customer Success program, you will play a critical role in ensuring the success of our customers through effective solution design, delivery, and ongoing support.

Key Responsibilities:

  • Collaborate with Solution Architects & Support Engineers to maximize opportunities for large enterprise and strategic customers
  • Nurture relationships across multiple client accounts
  • Identify gaps in product and internal operations, building effective and scalable solutions to address them
  • Onboard new customers in assigned territories
  • Design success for portfolio of enterprise and strategic customers throughout their lifecycle
  • Track and report on customer health
  • Gather insights to feedback to Product Development teams
  • Lead training sessions to ensure product meets user needs
  • Monitor recordkeeping to capture relevant customer information
  • Develop and execute programs for ongoing customer development
  • Identify potential customer references and assist with development of customer case studies

Requirements:

  • 3-6 years of experience in a cybersecurity technical account manager, customer success manager, sales engineer, technical support, or related customer-facing role in a Cybersecurity SaaS solutions company
  • 3+ years of experience working with C-level Executives
  • Aptitude and drive to develop and maintain understanding of Semperis solutions and related Microsoft technologies
  • Ability to understand and explain technical cybersecurity data
  • Excellent communication and project management skills
  • Proactive; ability to anticipate customer needs
  • Intellectually curious; driven to expand cybersecurity domain and professional expertise
  • Responsive and adaptive to changing situations
  • Genuine desire to work with customers; collaborative

About the Role:

This is a full-time position offering an estimated salary range of €65,000 - €80,000 per annum, commensurate with experience. We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package.



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