Cybersecurity Solutions Manager
hace 1 mes
About Semperis
Semperis is a leading provider of cybersecurity solutions, recognized for its innovative approach to protecting complex hybrid Active Directory environments.
We're looking for a skilled Cybersecurity Solutions Manager to join our team in Spain, focusing on supporting large enterprise and strategic customers. As a key member of our Customer Success program, you will play a critical role in ensuring the success of our customers through effective solution design, delivery, and ongoing support.
Key Responsibilities:
- Collaborate with Solution Architects & Support Engineers to maximize opportunities for large enterprise and strategic customers
- Nurture relationships across multiple client accounts
- Identify gaps in product and internal operations, building effective and scalable solutions to address them
- Onboard new customers in assigned territories
- Design success for portfolio of enterprise and strategic customers throughout their lifecycle
- Track and report on customer health
- Gather insights to feedback to Product Development teams
- Lead training sessions to ensure product meets user needs
- Monitor recordkeeping to capture relevant customer information
- Develop and execute programs for ongoing customer development
- Identify potential customer references and assist with development of customer case studies
Requirements:
- 3-6 years of experience in a cybersecurity technical account manager, customer success manager, sales engineer, technical support, or related customer-facing role in a Cybersecurity SaaS solutions company
- 3+ years of experience working with C-level Executives
- Aptitude and drive to develop and maintain understanding of Semperis solutions and related Microsoft technologies
- Ability to understand and explain technical cybersecurity data
- Excellent communication and project management skills
- Proactive; ability to anticipate customer needs
- Intellectually curious; driven to expand cybersecurity domain and professional expertise
- Responsive and adaptive to changing situations
- Genuine desire to work with customers; collaborative
About the Role:
This is a full-time position offering an estimated salary range of €65,000 - €80,000 per annum, commensurate with experience. We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package.
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