Cybersecurity Solutions Manager
hace 2 meses
About this role:
Trend Micro is seeking a Cybersecurity Solutions Manager to join our team. As a key member of our customer success organization, you will be responsible for providing proactive technical support to our premium customers. You will work closely with account managers to identify expansion opportunities and risk, and present to all levels of a customer organization to run proof-of-concept projects on Trend Micro solutions and products.
Key Responsibilities:
- Provide proactive regular health checks and share threat intelligence reports with customers.
- Build strong relationships with customers and onboard new customers to Trend platforms.
- Act as a customer advocate and represent customer needs internally.
- Provide guidance, consultancy, technical support, and problem resolution to key customers and channel partners.
- Supply customers with technical updates, monthly case reviews, threat assessments, and advisories for proactive risk protection.
- Escalate, manage, and progress technical support cases where appropriate.
- Present to all levels of a customer organization to run proof-of-concept projects on Trend Micro solutions and products.
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