Customer Success Manager
hace 6 días
Transform Customer Success
At Empresa Reconocida, we're seeking a seasoned Customer Success Manager to lead our customer success efforts. As a key member of our team, you'll be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value customers receive from our platform.
Your Mission
- Hire, onboard, develop, coach, mentor, and evaluate a team of 3 to 8 Customer Success Consultants.
- Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessions.
- Set a clear bar for excellence building a diverse, inclusive, and high-performing team.
- Responsible for overseeing customer adoption plans, driven by Customer Success Managers.
- Provide advice and feedback to Customer Success Consultants on strategies, ways of working, and best practices.
- Act as an escalation point and drive customer risk mitigation strategy across cross-functional organizations.
- Contribute to delivery of key board reporting, creating and maintaining OKRs and KPIs.
Requirements
- Bachelor's degree required.
- 8+ years of customer success or software consulting experience.
- 3+ years of managing customer success or software consulting teams.
- Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers.
- Proven ability to engage across corporate functions (Professional Services, Product Management, Sales, and Executive).
- Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
- Strategic thinking, problem-solving, and decision-making capabilities.
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
Work Environment
We are committed to a flexible approach informed by a set of guiding principles. You'll see that reflected in our worker designations: "Office-flex" and "Location-flex". Office-flex employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. Location-flex roles will primarily work from their home office location, with occasional travel to our offices or customer sites based on the nature of the role.
Benefits
We offer a range of benefits to support your career growth and well-being, including resources to learn more about our company and its people, and the right to have your personal data updated or removed.
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