Customer Success Associate
hace 2 semanas
**Mission Critical Role for Digital Marketing Success**
The Associate Customer Success Manager will be the primary interface for our most strategic customers' inquiries, building trusted advisor relationships and ensuring Mapp's retention and growth.
Key responsibilities include creating customer advocates, understanding digital marketing strategies, and identifying expansion opportunities. Working closely with the Marketing team, you will develop customer testimonials and case studies, and champion digital marketing experiences that showcase our company vision.
**Requirements and Qualifications**
- Bachelor's Degree in an appropriate field or equivalent work experience
- Customer-First attitude and approach with industry-leading customer service
- Passion for digital marketing, technology, advertising, and marketing communications
- Basic project management methodologies knowledge
- Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success
- Data and process-driven to achieve measurable results
What You'll Enjoy About This Role
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
- Challenging and rewarding work
Mapp Digital is a leading provider of digital marketing solutions, and we're looking for talented professionals to join our team. If you're passionate about digital marketing and customer success, we encourage you to apply.
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