Customer Success Manager

hace 2 días

Madrid, Madrid, España Mapp Digital A tiempo completo
Job Title: Associate Customer Success Manager

Mapp Digital is seeking a highly motivated and customer-focused Associate Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing our customers' journey at Mapp, ensuring their success and growth through our products and services.

Key Responsibilities:

  • Create Mapp advocates out of assigned customer portfolio by demonstrating excellent customer service and using a customer-first approach.
  • Work with customers to understand their digital marketing strategy and programs to identify opportunities for growth and improvement.
  • Influence customers to grow their digital marketing strategies and deployed tactics with Mapp's philosophies and product capabilities.
  • Identify, pitch, and sell expansion opportunities within your existing customer portfolio.
  • Partner with Account Management and Mapp's Customer Product Specialists on contract renewals, new product line/channel opportunities.
  • Closely monitor product and feature adoption rates of assigned Accounts; driving maximum usage of purchased products.
  • Work collaboratively with the Marketing team to build Customer testimonials and case studies.
  • Anticipate Customers' requirements and possible challenges to make our customers successful.

Requirements:

  • Bachelor's Degree in appropriate field of study or equivalent work experience.
  • Customer-First attitude and approach, with industry-leading customer service.
  • A passion for digital marketing, technology, advertising, and marketing communications.
  • A background in basic project management methodologies (i.e. Scrum, Agile, Sprint, Kanban).
  • Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success and manage via an ongoing plan to increase the customer's value over time.
  • Data and process-driven to achieve measurable results.
  • Ability to work in a fast-paced, results-oriented culture.
  • Excellent interpersonal skills.
  • Creative thinker with the ability to problem solve/troubleshoot issues quickly and effectively.
  • Excellent written/verbal communication, and presentation skills.
  • Strong team player as well as a proactive individual contributor.

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