Customer Success Manager
hace 1 día
Mapp Digital is seeking a highly motivated and customer-focused Associate Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing our customers' journey at Mapp, ensuring their success and growth through our products and services.
Key Responsibilities:
- Create Mapp advocates out of assigned customer portfolio by demonstrating excellent customer service and using a customer-first approach.
- Work with customers to understand their digital marketing strategy and programs to identify opportunities for growth and improvement.
- Influence customers to grow their digital marketing strategies and deployed tactics with Mapp's philosophies and product capabilities.
- Identify, pitch, and sell expansion opportunities within your existing customer portfolio.
- Partner with Account Management and Mapp's Customer Product Specialists on contract renewals, new product line/channel opportunities.
- Closely monitor product and feature adoption rates of assigned Accounts; driving maximum usage of purchased products.
- Work collaboratively with the Marketing team to build Customer testimonials and case studies.
- Anticipate Customers' requirements and possible challenges to make our customers successful.
Requirements:
- Bachelor's Degree in appropriate field of study or equivalent work experience.
- Customer-First attitude and approach, with industry-leading customer service.
- A passion for digital marketing, technology, advertising, and marketing communications.
- A background in basic project management methodologies (i.e. Scrum, Agile, Sprint, Kanban).
- Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success and manage via an ongoing plan to increase the customer's value over time.
- Data and process-driven to achieve measurable results.
- Ability to work in a fast-paced, results-oriented culture.
- Excellent interpersonal skills.
- Creative thinker with the ability to problem solve/troubleshoot issues quickly and effectively.
- Excellent written/verbal communication, and presentation skills.
- Strong team player as well as a proactive individual contributor.
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