Customer Success Associate

hace 3 semanas

Madrid, Madrid, España Brambles A tiempo completo
Customer Success Specialist

CHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. Our pioneering and sustainable business model has earned the trust of the world's biggest brands, who rely on us to transport their goods efficiently, safely, and with minimal environmental impact.

Key Responsibilities:

  • Provide back-office support to Pallecon Portfolio, collaborating with internal teams to deliver timely and effective solutions to customers.
  • Investigate and resolve customer inquiries and complex issues, ensuring minimal delay and a high level of customer satisfaction.
  • Recommend process improvements to enhance customer experience and service levels, planning and implementing actions to achieve these goals.
  • Proactively identify and address potential problems, taking a root-cause analysis approach to prevent issues from arising.
  • Manage end-to-end audit processes for customers, ensuring accuracy and compliance.
  • Ensure timely payment from customers and provide support for bad debt resolution.
  • Provide analytical data and support on specific account queries, identifying customer issues and resolving them efficiently.
  • Administer customer databases and account balances accurately in our systems.
  • Support internal teams via systems (Salesforce, SAP) or email.

Requirements:

  • University degree in Business Administration or a related field.
  • 2-3 years of business experience.
  • Minimum 2 years of customer service or support experience.
  • Strong analytical and problem-solving skills.
  • Excellent customer service and relationship-building skills.
  • Commitment to customer focus with strong listening and account management skills.
  • Excellent written and verbal communication skills.
  • Good knowledge of MS Office (Excel, Word, PowerPoint).
  • Self-initiator and results-driven.
  • Detail-oriented and a team player.

Language Requirements:

  • Essential: French and Italian.
  • Desirable: Any additional European language.

Preferred Education: Degree and equivalent - Business Education

Preferred Level of Work Experience: 3-5 years

Remote Type: Hybrid Remote

We are an Equal Opportunity Employer, committed to developing a diverse workforce where everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing their potential. This means harnessing the unique skills and experience that each individual brings, and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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