Customer Success Leadership Position
hace 4 días
Iberia & Emerging Markets Customer Success Team Management
As a Senior Manager of Customer Success, you will lead the Iberia & Emerging Markets Customer Success Team in EMEA, responsible for delivering exceptional customer experiences, ensuring customer growth, and driving adoption of Workiva's products. You will manage a team of Customer Success professionals focused on the Iberia, Italy, and emerging EMEA markets, who build post-sales relationships with customers to drive utilization and increase adoption of Workiva's products.
Key Responsibilities:
• Identify opportunities for growth with assigned clients, including upselling and cross-selling related products/services, client renewal, and retention results.
• Provide management and subject matter leadership to the team, focusing on strategic development, business requirements, and goals.
• Lead the Iberia and Emerging Markets Customer Success function, selecting, developing, and evaluating personnel to ensure efficient operation.
• Develop and implement strategies to drive customer journey success, enable Customer Success Managers (CSMs), and delight customers.
• Stay aware of regional market differentiators, adapting message and style to drive results. People management responsibility includes hiring, departures, annual performance, and pay reviews. Continuously share experience across the team. Play a key role in the GTM strategy of the assigned markets.
Requirements:
• Minimum 8+ years of experience in Customer Success, Account Management, Sales, Marketing, or other GTM roles.
• 3+ years of people and team leadership experience.
• Undergraduate degree or equivalent knowledge and career experience.
• Fluency in Spanish and English. Preferred Qualifications: Experienced manager with advanced knowledge in GTM strategies and delivering on them. Excellent communication skills and ability to communicate at multiple levels. Evidence of successful relationship building both internally and externally. A track record of developing people. A track record of delivering results against targets. Skills in data analysis and summarizing data to deliver clear action plans. Travel Requirements & Working Conditions: 30% travel to other Workiva office locations. Reliable internet access for any period of time working remotely and not in a Workiva office. Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
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