Technical Success Delivery Lead
hace 1 semana
About Company. Estimated Salary: $120,000 - $180,000 per year.
About the Role:
The Technical Success Delivery Lead is accountable for driving customer adoption and value through effective onboarding, consumption, and risk mitigation strategies. This role requires a deep understanding of customer goals and outcomes, as well as the ability to deliver solutions that meet those needs.
Job Description
The Technical Success Delivery Lead will be part of the Critical Accounts Program (CAP) team, responsible for driving long-term customer success across a portfolio of customers. Key responsibilities include:
- Driving customer onboarding and risk mitigation efforts in partnership with internal stakeholders
- Measuring and analyzing account health, playbook progress, and account sentiment to optimize the customer journey
- Maintaining accurate and timely account health scores, notes, and calls to action in Gainsight
Requirements
To succeed in this role, you will need:
- 3+ years of experience in Technical Account Management (TAM), Customer Success Management (CSM), or program management with a focus on technical aptitude
- Proficiency in concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
- Knowledge of existing solutions in the same domain as HashiCorp tools, such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others
- Excellent written and verbal communication/presentation skills
- Strong listening skills with the ability to ask effective questions and understand customer business priorities
- Ability to discuss high-level technical concepts with non-technical stakeholders
- Demonstrated ability to maintain composure in stressful situations and adapt to change
Benefits
We offer a remote-first culture, excellent compensation, and opportunities for professional growth and development. If you are a self-motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
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