Customer Success Strategist
hace 17 horas
The Customer Success team at Acs International, Ltd. plays a crucial role in ensuring that our customers achieve their goals and objectives with our solutions. As a Senior Customer Success Manager, you will be responsible for overseeing the success of our IP customers across EMEA patent offices and selected government accounts.
Key Responsibilities- Account Management: Develop and maintain strong relationships with key decision-makers and influencers to drive business growth and retention.
- Revenue Growth: Identify opportunities to increase Annual Contract Value (ACV) for all CAS solutions within assigned Patent Office and selected government accounts.
- Strategic Alignment: Align CAS capabilities with clients' needs and strategic direction to capture future growth opportunities.
- Strategic Planning: Develop unique strategies for each assigned account and create plans to execute these strategies.
- Sales Process: Follow a well-defined sales process to ensure seamless customer engagement and satisfaction.
- Client Engagement: Conduct regular sales calls to meet face-to-face with key decision-makers and build trust.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Strong analytical and problem-solving skills are also essential in this role.
What We Offer- $120,000 - $150,000 per year
- A competitive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment with a team of experienced professionals.
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