Customer Support and Experience Manager

hace 2 semanas


Madrid, Madrid, España Destination Workplace A tiempo completo

Company Overview

Destination Workplace is a dynamic boutique organization focused on setting the foundations of innovative products used in the real estate field. With a team of dedicated software engineers, we strive to create a perfect workplace for our consultants to thrive.

Salary and Benefits

The estimated annual salary for this position is $45,000-$60,000, depending on experience. Additionally, you can expect a range of benefits, including 20 days of paid annual leave, flexible working hours, and comprehensive health insurance.

Job Description

We are seeking a skilled Customer Support and Experience Manager to join our fast-paced team. As a key member, you will provide exceptional assistance to clients regarding product utilization, functionalities, and tools. Your primary responsibilities will include investigating and troubleshooting customer issues, logging defects, and providing follow-up support. You will work closely with our customer success team based in the States, serving as a middle layer between clients and our internal product development team.

Required Skills and Qualifications

To succeed in this role, you should have at least 2 years of experience supporting clients via email and chat, preferably within the BPO or product development field. Strong time management skills, ability to work under specific SLAs, and excellent written and spoken English are essential. A positive attitude, attention to detail, and ability to work as part of a team are also required. Experience with CRM, real estate accounting, or other payment systems would be an advantage.

Work Environment

This is a fully remote position, allowing you to work from home. However, during the initial knowledge transfer and onboarding process, you will need to spend some time working onsite in Sofia.

About the Opportunity

You will be joining a company that offers career progression, learning & development opportunities, a generous remuneration package, in-house perks, and a friendly, supportive environment. If you're ready to drive your success in a thriving company, apply now.



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